Unfortunately, we can’t give you an exact day and time your order will arrive as this will be determined by the courier’s transit times and trucking schedules.
Tracking No. :
Consignment tracking details will be sent to you within 24 hours of your order leaving our warehouse. You will be able to track your order through the carrier’s website.
The expected delivery time given by each courier is for reference only. Delivery might take longer than expected due to various reasons.
If you do not receive your item within 10 business days, please contact our customer service team.
Note for the courier :
Yes. During the checkout process you can leave a note which will be added to the delivery instructions for you order.
Please note: After your order has been dispatched from our warehouse you will need to call the courier directly on the numbers provided above to add any notes to your order.
Call me before delivery :
As some of the couriers we use are contractors, there is no guarantee they will have the facilities to call you the day of delivery.
Your best bet is to leave a note to call you during checkout anyway. Or alternatively, have your item shipped to your work address where someone will be available to sign for it.
If non home to receive :
If no-one is home and there is a secure and dry place to leave your order, then the driver may leave your item(s).
If there’s no safe place they will leave a calling card and you can call them to arrange a re-delivery date.
In the unlikely event that your parcel is returned to us due to there being an inaccurate address or it being rejected by a receiver, our customer service representative will contact you via email.
A re-delivery cost may occur for any products that are returned to us due to incomplete addresses.
Delivery Restrictions :
Most items on mattressdiscount can be shipped to most areas of Australia.
Unfortunately, there are some restrictions with bulky items that we aren’t able to ship to the postcodes highlighted below. There could be some post codes missed from the below list.
Undeliverable Postcodes For Bulky Items
2641,2717, 2831, 2898, 2899
4184, 4421,4450-4499, 4680, 4700-4999, 9920-9999
Note: If your postcode is listed above as undeliverable, you are requested to contact us and we may be able to work with an alternate courier and it may includes additional delivery fee to get your order delivered.
Pick up option :
Pick up or arranging your own courier is not available at our warehouses to ensure our distribution centres can dispatch all goods efficiently at all times.